Refund policy
Last updated: November 8, 2026
Returns
At Best Himalayan Shilajit™, we take product quality and customer satisfaction seriously.
Due to the nature of our products, returns for change of mind are not generally accepted. However, we understand that individual circumstances may vary, and return requests may be reviewed on a case-by-case basis.
Return eligibility depends on the items in your order.
Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions within 7 days of delivery. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
The buyer normally arranges and pays return postage for an eligible return. Use a trackable service and retain the receipt. Approval follows receipt and inspection; the support team will explain any applicable deductions and/or restocking fees before you proceed.
Contact us to ask about return options and how to start a return. Any return is subject to our assessment.
Order Cancellations
Orders are processed promptly to ensure efficient fulfilment. Once an order has entered processing or dispatch, changes or cancellations may no longer be possible.
Please contact us as soon as possible if you need assistance with an order.
How to start a return
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Contact us before returning an item.
Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Our team will review your concerns and determine an appropriate resolution where required.
Exceptions and non-returnable items
Some items such as consumables may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.
For hygiene and product integrity reasons, opened, used, or unsealed products are not eligible for discretionary returns.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
UK and EU Orders
Eligible online purchases may qualify for a 14-day cancellation period following delivery, subject to applicable exemptions.
Certain products, including sealed goods that are not suitable for return for health or hygiene reasons once unsealed, may be exempt where permitted by law.
Where cancellation rights apply, customers must notify us within the applicable period and return the goods within 14 days of cancellation. Return postage is the customer's responsibility unless otherwise required. Eligible refunds, including standard delivery costs where applicable, will be processed within the required timeframe, with reimbursement permitted to be withheld until goods or evidence of return are received.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method within 10 business days, less any disclosed applicable deductions. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at contact@besthimalayanshilajit.com or use the contact details in our contact information policy.